Our delivery partner is currently experiencing delays due to COVID-19.
You may experience a delay in receiving your order at the moment. This is because all postal networks worldwide have had to implement strict safety policies which slow down the delivery process. Also, postal services are experiencing high volumes through their networks which further adds to the delay. It’s unavoidable, and unfortunately there is nothing we can do to speed up your delivery.
We would appreciate your patience during these difficult times. Please know that our customer service and dispatch teams and your local shipping courier are working as hard, fast and safe as they can to get your Kamedis order to you.
After years of meticulous research and ongoing clinical trials, we at Kamedis have created a line of products that focus on relieving specific skin conditions through the power of botanicals. We've found the best synergistic combinations of TCM botanicals and have brought them to you through modern day science, giving your skin the best chance to return to it's natural healthy balance. Our studies have proven time and time again that our products actually WORK, and they do so without stripping or damaging your skin and by relieving the problem gently and effectively.
Here at Kamedis, we want to give everyone
access to simple and holistic alternatives to relieving
chronic skin conditions.
Our ingredients include botanicals that are carefully
selected, clean, safe and tried and tested!
Of course! Try taking our skin quiz and answer all the questions - it will recommend your own personalized skincare routine. For more information, you can send us an email at: info@kamedis-usa.com
All of our products are manufactured and tested under strict quality control guidelines. All our formulas are compliant with current American and European legislation and have been clinically tested to guarantee they provide outstanding results of efficacy and tolerance. All ingredients used by Kamedis Laboratories are on the list of ingredients authorized for use in cosmetic products by the American and European legislation.
Yes! Our Eczema Therapy Wash and Eczema Therapy Cream are safe for babies and children 6 months and older (the products should be applied only once a day). Our Scalp lotion is safe for children and babies as young as 6 months. The products in our Acne line - Face Moisturizer, Face Cleanser and Spot Treatment - are all safe for children as young as 10.
If your coupon code doesn't work, you can turn to our tech support team - info@kamedis.com
It's best to check with your doctor if he or she recommends using our products. As a company we can't recommend our products to pregnant women since we haven't done clinical trials testing its effects on pregnancy. So, we recommend checking with your doctor first.
All our products are cruelty-free and none of them were tested on animals. We believe that animal experiments should not be used to make sure that our products are safe.
In case of any technical difficulties, you can turn to our tech support team - info@kamedis-usa.com
Yes! All our packages can be recycled.
Between 1-6 business days. We're doing our best to bring your order to you as fast as possible, but during high volume periods and sales, dispatch times may vary. Business days are Monday-Friday (Public holidays excluded), and all delivery timeframes are an estimate only.)
Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Kamedis is not responsible for any custom clearance charges or delivery delays. For more information you may contact your local postal provider.
Please note: All express orders to United States and Canada require a physical address - unfortunately, our express couriers are not able to deliver to Po Boxes.
Kamedis does not refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.
Oops! We are sorry, but once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
Once an order has been processed by our shipping team, we are unable to cancel it. So please, be sure to review your order before you confirm your purchase.
If the shipping address is incorrect you need to email us within 30 minutes of placing the order. We cannot 100% guarantee the changes will go through. Please make sure you review your order before confirming your purchase.
If your order was dispatched to the wrong address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.
Please note: Your shipping address must be entered in English.
Send us your enquiry via our Contact Us page or email us at info@kamedis-usa.com – that way, our customer service team can help you as fast as possible. Please include your order number, batch number, your full name, shipping address and reason for return/refund.
To be entitled to a return/refund, your item must be returned at the buyer's cost. The products must be in unused and in the same condition that you received them. They must also be in the original packaging.
We are unable to accept returns/refund on orders that have been used/opened due to hygiene reasons.
Please note: Kamedis does not refund shipping charges for returned packages.
Send us an enquiry via our Contact Us page or email us at info@kamedis-usa.com. In order for our customer service team to help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received and the issue with your order.